Conditions of Sale
By purchasing tickets for events, you are agreeing to the terms and conditions outlined on this page.
The management reserves right to:
Not to admit latecomers until a suitable break in the performance.
Refuse admission if it is believed tickets have been resold for commercial gain.
Provide alternative seats.
Make amendments to the advertised program.
Remove concessions or amend pricing. Pricing changes are non retrospective.
Every individual, regardless of age, must have a valid ticket and seat for fire regulations and heath and safety regulations. This includes babies in arms.
We discourage attendance of people under the age of three; however this is just a guide, and is at your discretion. Some performances may have an age guide, this will be displayed at time of booking.
Please check your email confirmation and/or tickets carefully as mistakes cannot always be rectified. If there is a mistake, please contact us as soon as possible.
Filming, audio recording and photography is strictly prohibited within the theatre. Anyone found using such equipment may be asked to leave the theatre.
If you require a wheelchair position please contact us and we will do out best to accomodate your needs.
Tickets cannot be replaced if lost or stolen.
At the discretion of the management, exchanges may be made up to the five days prior to the performance. We do not offer exchanges within the five days prior to the performance. Exchanges are subject to an administration charge of £1.00 per ticket, with an upper limit of £5.00. Please contact us regarding exchanges.
At the discretion of the management tickets may be cancelled within two days of purchase, unless this is within the five days prior to the performance. Tickets purchased within the five days prior to the performance cannot be cancelled or exchanged. Cancelled tickets are subject to an administration charge of £2.00 per ticket. Please contact us regarding cancellations, and allow up to 14 working days for the cancellation to be completed.
At the discretion of the management, on occasions we may take tickets for resale, there is no guarantee that the tickets can be resold. Resold tickets are subject to an administration charge. Resale tickets are taken when exchanges and cancellations cannot be made. Resale tickets are offered when all other available tickets have been sold. Resale tickets are resold in order of the management receiving the tickets. Tickets must be returned to the box office before they can be resold.
We will never pass on your details to any other organisation.
Your details will be held in relation to your booking.
On occasions may contact you about upcoming events, if you do not wish to be contacted, please inform us from the contact page.
Please also see the PayPal data protection policy and terms and conditions.
If you have any questions about any of the details on this page, please contact us.
All tickets purchased are subject to our Terms & Conditions
Ticketing by www.mdsteel.co.uk